Benefit Communication & Enrollment
Select Benefits Communications Group (SBCG) exclusively utilizes a team of highly experienced, trained, and seasoned professional benefit counselors licensed in both life and health. Many of our counselors have worked directly with, and greatly assisted, the employer partners of SBCG for a decade or more. Full understanding of benefits is an employer’s best opportunity to show employees their great value and significance to the workplace. Your partnership with Select Benefits will allow you to do more for your employees without adding any additional stress or workload. We work independently, but at your direction. We are flexible and committed to making the enrollment process as straightforward and uncomplicated for you and your employees as possible.
As a full-service benefit communications and administration firm, Select Benefits provides several custom-tailored services to help simplify the voluntary benefits enrollment process whether face-to-face, call-center, or a combination of both.
With so many options available, how do you determine which supplemental benefits make the most sense?
Select Benefits works closely with brokers and employers to offer plan options that both complement and fill gaps in the core employer-sponsored plans such as health insurance. In addition, we consider the enrollment methodology to ensure that the recommended options are compatible with the agreed upon enrollment process and/or web-based enrollment platform.
Taking a combination of plan features, underwriting, rates and enrollment parameters into consideration allows us to suggest moving forward with a defined menu of plan options that offer the optimum combination of best-in-class products and ease of enrollment.
Plan Design Development & Underwriting Negotiation
As a fully licensed TPA SBCG provides consolidated billing of all voluntary benefit elections and premiums onto a single bill. By doing this, an employer can be assured of offering the best-in-class benefits without the hassle of multiple bills and points of contact. Each employer group is assigned a designated account manager to assist with any questions that may arise.
Select Benefits prides itself on world class customer service. We greet our policyholders in a courteous and professional manner prior to listening attentively to their requests and promptly take the necessary actions to assist them.
Select Benefits is a plan administrator that manages the overall relationship between the employer and the respective insurance carrier(s). This involves everything from product selection, negotiating cost and underwriting, single source consolidated billing, as well as a single point of contact for employees regarding claims, questions and/or issues of any kind.
Following the successful completion of an enrollment, our customer service department processes the new enrollment by entering data into our secure, proprietary, HIPAA compliant systems. Moving forward we work with the carrier(s) on behalf of the insured to resolve any issue they may encounter. In addition to taking daily policyholder service calls, we run daily reports and conduct continuous audits to ensure accuracy of all information in our system.
Need to reach our Customer Service Department directly? Find the best way for you.
Streamlined Customer Service
Today many human resource professionals are looking to streamline benefits administration, including enrollment with technology. They want a single source to meet their needs. Often overlooked is that an employee’s comfort level with technology varies, like it does relative to their understanding of their benefits.
We recognize the desire of employer groups to streamline administrative processes via technology platforms and have experience working with many existing enrollment systems to assist employees through the benefit communication and enrollment process. While these enrollments have been successful, we sometimes find the benefits enrollment modules of administrative systems lack the user friendliness and may limit the supplemental benefit options for employees.
We have brought customized, proprietary enrollment solutions to our clients that are tailored to the enrollment process and are compatible with our employer clients’ “base” administrative systems. These systems can be tailored to support web-based, call center, as well as face-to-face enrollment methods at the same time.
Benefits communication and enrollment is more than a system; it’s a planned event that is designed to educate employees on their options and the value of their benefits. Consider working with a firm that recognizes the value of an enrollment system and how it fits into your overall communication and enrollment strategy.
ACA Reporting Compliance
SBCG can assist in finding the appropriate ACA reporting solution. Services include profile and eligibility management, annual reporting, and IRS filing.
Benefits Compliance Consulting
As an employer or broker, you may have compliance related benefit questions. SBCG can provide answers to the most complicated compliance related questions. Our team of experts is available to assist at any time.